ARETE Training–Simply The Best!
Our customized seminars are interactive throughout and supported by a multi-media presentation. Clients describe our training as “dynamic”, “practical”, “engaging”, “realistic”, “immediately useful” and “empowering”. Our training programs are customized to meet the specific needs of the participants and our unique approach ensures participants gain the tools to do their jobs safely.
Benefits of ARETE Training
- several core training areas covered in an ARETE seminar
- employees assuming responsibility for their safety and the choices they have in response to various situations
- enhanced and proactive customer service attitude
- employee stress levels reduced
- increased morale and team approach
- staff capable of managing low level customer/client agitation through to extremely challenging and threatening situations
- minimized potential for incidents of violence
Workplace Violence Prevention–Practical Skills
The most fun your employees will have learning immediately useful and specific information for their jobs and personal lives.
ARETE training is not a rehash of conflict resolution, non-violent crisis intervention, or verbal judo. Employees are absolutely thrilled by ARETE’s fast paced, interactive, immediately useful and job specific training. We cover the essential elements of managing workplace violence; right from the critical early response to client agitation through to escalated behaviours. Participants better understand how to assess the levels of threat and make safe and effective choices in response to dynamic, real life situations.
Training Response Guarantee: Unlike any other workplace violence prevention training program available in Canada, you will receive overwhelmingly positive employee response with each and every ARETE session, guaranteed!
- Practical skills and engaging ARETE Training Specialist
- Job specific content
- Realistic and spontaneous role-play
- Laughter (key factor in ARETE training)
Who Needs It?
Low risk to high risk; any employee dealing with the public in person and on the phone will benefit from ARETE training.
The following is a list of things that can increase potential for conflict and violence: customer delays, negative decisions, payments, fines, enforcement of rules, regulations and laws, returned goods, line ups, service issues, discontinued service, handling cash, approaching shoplifters, stalking, mental health issues, and home visits.