
Upon completion, participants will be able to
- Utilize ARETE Threat Level Assessment
- Understand how their response impacts personal risk levels
- Make safe choices in response to dynamic situations
- Manage low-level anger through to abusive language and threats of violence
- Disengage and provide co-worker assistance
- Demonstrate workplace safety strategies and best practices

All workshops are customized to meet the job-specific needs of the participants by incorporating spontaneous and realistic scenarios. Training specialists also provide expert coaching and direct feedback to participants as they learn to safely respond.
Benefits
- Regulatory compliance
- Increased staff confidence
- Reduced employee stress
- Enhanced service motivation
- Reduced incidents of violence
Threatening behaviours, verbal abuse and hostility are an unfortunate reality for many workplaces. Our unique approach recognizes that the level of risk is often determined by the choices workers make in response to the behaviours of clients or customers. Our job-specific Service to Safety™ Workplace Violence Prevention Training course trains and creates a shift in how workers perceive and respond to escalating behaviours and potential violence. As a result, workers assume greater responsibility for their safety, while recognizing their critical role in responding to situations and behaviours.
We don’t offer prescriptive ‘paint-by-number’ reactions to crisis or advocate controlling escalating behaviours through the setting of limits. We give your staff the ‘real-world’ skills needed to safely and effectively respond to and manage a full range of behaviours, from low-level agitation to escalated behaviours, threats, and acts of violence.
Testimonials
ARETE Training’s PSA for WorkSafeBC
Health care workers often face violence and aggression on the job—sometimes from their patients or clients, and other times from patients’ family members. As subject experts, ARETE Training was invited by WorkSafeBC to produce a series of PSAs to promote the need for workplace violence prevention training.