COVID-19 Customer Conflict Management | Communicating Health and Safety Guidelines

ARETE’s unique online training gives employees the confidence and practical skills to address COVID-19 health and safety related concerns in the workplace, such as social distancing at work and wearing masks. Through use of realistic COVID-19 related video scenarios, ARETE’s workplace violence prevention expert presents ‘real world’ communication strategies that give employees, supervisors and managers the tools needed to enhance personal safety while maintaining health and safety guidelines in their workplace.

What We Cover

  • Maintaining safe distance
  • Safe, effective, and respectful communication
  • Gaining Customer Co-operation – Maintaining Excellence in Service
  • Recognizing warning signs
  • Disengagement strategies
  • Co-worker support
  • De-escalating COVID-19 related complaints

Engaging Training That Inspires

Our COVID-19 training program is designed to give staff the skills and confidence to safely and professionally communicate COVID-19 health and safety guidelines in their workplaces. We use current language focused on COVID-19, while allowing flexibility around mandatory vs encouraged use of masks. A leading expert in workplace violence prevention takes participants through the steps of assessing risk via ARETE awareness levels, pre-planning, visualization, boundary setting, gaining compliance as well as key de-escalation strategies.

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