Give your team the tools they need to respond safely and effectively
Our training programs are designed to engage employees and provide straightforward and easy to remember communication strategies. Learners are guided through the steps of assessing risk, ARETE awareness levels, pre-planning, visualization, boundary setting, gaining customer co-operation as well as proven de-escalation strategies. Our training serves to create a shift in how employees perceive and respond to potential conflict with escalated customer behaviours. As a result, workers assume greater responsibility for their safety, while recognizing their critical role in maintaining a safe work environment.
Pandemic Customer Conflict Management for Alberta Workers
Communicating the Restriction Exemption Program
This training program gives employees the skills and confidence to safely and professional implement the Restrictions Exemption Program (REP) in their workplace.
- Safely Request Proof of Vaccination
- De-escalate Customer Anger and Pandemic Related Complaints
- Gain Customer Co-operation while Maintaining Excellence in Service
- Maintain Safe Social Distance
- Support Co-workers
- Recognize Warning Signs
- Disengagement Strategies
- Enhance Customer Safety
Workplace Violence Prevention &
De-escalation for Alberta Workers
This training gives employees the practical skills needed to effectively respond to and safely manage behaviours from low-level agitation and verbal abuse through to escalated behaviours, threats, and acts of violence.
- Utilize ARETE Threat Level Assessment
- Safe and effective choices in response to escalating situations
- De-escalate and defuse angry people
- Safely disengage and provide co-worker assistance
- Demonstrate workplace safety strategies and best practices
- Compliance with regulatory training requirements
- Reduced employee stress and decreased incidents
- Enhanced employee confidence
Workplace Bullying, Harassment, and Violence Prevention for Alberta Workers
This training gives employees the skills, confidence and motivation to effectively speak up and address unwanted workplace behaviours before they escalate.
- Identify and effectively respond to bullying, harassment, and other unwanted behaviours
- Video scenario review and analysis
- Enhance confidence and motivation to speak up using everyday communication
- Take meaningful steps to support co-workers- ‘not a bystander’
- Increased self-awareness- think before we speak or act
- Recognition of warning signs and safe response to escalated behaviours
- Recognize what is not harassment
- Address regulatory training requirements
Enrollment for Alberta Workers
To enroll your employees in online learning for Alberta workers, please fill in the form below*. Access instructions will be sent between 9:00-5:00 Mon-Fri.
*Personal information you provide to Workforce Strategies, Alberta Labour and Immigration for the Restrictions Exemption Program Training Grant is collected under the authorization of Section 33(c) of the Freedom of Information Protection of Privacy (FOIP) Act and is managed in accordance with Part 2 of the FOIP Act. Your personal information will be used by Workforce Strategies, Alberta Labour and Immigration for the purpose of administering the Restriction Exemption Program Training Grant, to evaluate its effectiveness, and on completion of your program, you may be contacted to answer a survey. Personal information will not be used or disclosed for any other purpose than stated, without written consent or unless required or authorized to do so by law.
If you have any questions about the collection, use or disclosure of your personal information or should you need to make corrections to your collected personal information regarding this program, please contact the Director of Industry and Investment Supports at 780-242-0182, or by mail to 6th Floor Labour Building, 10808 99 Avenue, Edmonton, AB T5K 0G5.
We are proud to be a Canadian firm.