Give your team a unique and engaging training experience!
Training Delivery Options:
Self-paced and fully interactive online course available
By taking this course, participants will explore:
- De-escalation Strategies | Video Review and Analysis
- Best Practices for Pro-active De-escalation
- Response to Customer Profanity, Abuse, Threats
- Disengagement Strategies
- Pre-planning and Managing our Response
- Co-worker Support
- Response to Phone Threats
Create a shift in how workers perceive and respond to escalating interactions
Our unique and engaging verbal de-escalation training gives employees the confidence and skills to effectively respond to the continuum of client and customer conflict, from low-level agitation through to verbal abuse and aggression. This course is designed to create a shift in how workers perceive and respond to escalating interactions, and as a result, workers assume greater responsibility for their choices and the critical role they can take in how situations play out.
A leading expert in workplace de-escalation takes participants through the best practices of pre-planning, visualization, knowing our own limitations, verbal intervention, as well as key de-escalation strategies. We also utilize a multimedia approach, in which learners experience engaging video review and analysis, pre and post training surveys, as well as knowledge tests.