Workplace Violence Prevention & De-Escalation Training

Give your team a unique and engaging training experience!

Training Delivery Options:

Self-paced and fully interactive online course available

Or contact us to schedule a live webinar or in-person workshop.

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By taking this course, participants will be able to:

  • Utilize ARETE Threat Level Assessment
  • Make safe and effective choices in response to escalating situations
  • De-escalate and defuse angry people
  • Safely disengage and provide co-worker assistance
  • Demonstrate workplace safety strategies and best practices
  • Comply with regulatory training requirements
  • Reduce personal stress levels and see a decrease in incidents
  • Enhance their confidence

Create a shift in how workers perceive and respond to escalating behaviours and potential violence.

ARETE Service to Safety| Workplace Violence Prevention and De-escalation training gives employees the practical skills needed to effectively respond to and safely manage a full range of behaviours, from low-level agitation, and verbal abuse through to escalated behaviours, threats, and acts of violence. As a result, workers assume greater responsibility for their safety, while recognizing their critical role in responding to situations and behaviours.

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Online Training

In this learning option, participants engage in a multimedia approach that includes volatile customer video review and analysis, numerous interactive exercises, pre and post training surveys, self assessments as well as knowledge tests.

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Live Webinars

Our full-time expert Training Specialists facilitate an engaging and entertaining customizable live webinar. Along with our standard key training components, this customized session utilizes volatile customer video review and analysis.

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In-Person Workshops

Our full-time expert Training Specialists facilitate customized in-person workshops for virtually every industry from coast to coast. We incorporate spontaneous and job specific scenarios, while providing expert coaching to participants as they learn to de-escalate and safely manage.

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I learned and laughed! I’ve done a lot of similar training, but I learned a lot in this course. It was practical, informative, didn’t skip on discussing heavy or ‘scary’ subjects, [and] didn’t make light of those situations, but made it realistic and [provided] good information on how to navigate them.

Yukon Government

My own feelings were echoed by all the evaluations- the only recommendation we have for improving the training is “More! More! More! We loved it!”. I highly recommend ARETE training for any agency or business. They operate with complete integrity and professionalism. We would (and will!) use them again in a heart beat.

Chilliwack Community Services

I want to thank ARETE safety…for the outstanding training. Their dynamic and engaging facilitation skills along with their expertise and knowledge were a breath of fresh air.

Department of Justice- Corrections Yellowknife

They deliver excellent presentations and the workshop content is valuable. In-class skills practice inspires and equips staff to use the skills when they go back to their jobs and workplace. I recommend ARETE workshops.

City of New Westminster

The well-paced and highly interactive workshops successfully merge theory with specific job-related scenarios that reflect the challenging situations our staff face in their day-to-day work. Participants leave the sessions with the skills and confidence needed to assess potentially violent situations, proactively manage conflict and respond in the safest and most effective way to challenging situations with clients.

Ministry of Social Development, Vancouver Coastal Region

“Much more practical and useful than expected. Having realistic preparation and expectations for how to handle conflict. Understanding that there is no formula for avoiding violence and your safety should always be top priority.”

Vancouver Public Library
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“Practical and applicable not only in the workplace, but in real life.”

Fortis BC logo.

“Hit the mark. Exactly what field personnel need.”

Fortis BC

We strongly recommend ARETE’s Workplace Violence Prevention training as it was relevant for all staff; from our field workers to our office workers. Our staff left the training feeling like they had acquired the skills and confidence to manage challenging customer interactions and prevent violence.

Manager of Human Resources and Health and Sustainability District of Lake Country

[ARETE] excelled in providing real life scenarios that kept the participants engaged and focused on how to manage and respond to work place violence situations. Further, [ARETE] had a very interactive approach, [which helped] participants feel comfortable and open to real issues experienced.

Safety Manager Fraser Surrey Docks

In every case, sessions were well-attended, well-reviewed and deemed to be extremely relevant and useful to all of our workers who attended.

OHS Advisor City of Abbotsford

This was the best presentation I have ever attended. [The instructor] was a fantastic and I hope to have them as a presenter again in the future. I was fully engaged with the content and I liked the interactive portions a lot!

BC Ministry Worker

Ready to give your team the confidence and skills to safely manage customer interactions?

I’m Ready!

ARETE Training’s PSA for WorkSafeBC



Health care workers often face violence and aggression on the job—sometimes from their patients or clients, and other times from patients’ family members. As subject experts, ARETE Training was invited by WorkSafeBC to produce a series of PSAs to promote the need for workplace violence prevention training.

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