Equip yourself and your team with practical techniques to safely manage and defuse volatile situations.
Our unique and engaging violence prevention training gives employees the confidence and skills to safely respond to the continuum of client conflict, from low-level agitation through to verbal abuse, aggression and escalated in-person threats. With the Home & Site Visit add-on, employees will also learn how best to apply these skills to escalated situations that can occur during home and site visits.
Create a shift in how workers perceive and respond to escalating behaviours and potential violence.
This version of our Workplace Violence Prevention & De-escalation training includes a Home & Site Visit add-on module that explores best practices for enhancing employee safety while conducting home and site visits, and includes four unique video lessons that address a range of escalated client scenarios and how to safely and effectively respond to them.
Scenario 1 Worker de-escalates a volatile client during a one-on-one meeting at the client’s residence.
Scenario 2 Two workers manage an escalated third-party during a meeting at a client’s home.
Scenario 3 Worker assesses threatening behaviours, sets physical boundaries, and effectively disengages when faced with a threat to their personal safety.
Scenario 4 Worker maintains appropriate awareness levels, while continuing to assess client behaviours, and eventually makes the decision to prioritize their safety by removing themself after noting subtle warning signs.
Thinking of Enrolling a Number of Employees?
We offer bulk pricing for larger groups. Please contact us for more details.
Who Can Benefit From This Training?
This training benefits a wide range of industries, including healthcare, education, public services, social services, and emergency services. Any organization where employees interact with the public outside of a traditional workplace can gain valuable skills in managing and de-escalating potentially volatile situations.
What Will You Learn?
- De-escalation Strategies | Video Review and Analysis
- ARETE Awareness and Threat Assessment
- Recognition of Warning signs
- Response to Client Profanity, Abuse, Threats
- Safe Disengagement Strategies
- Pre-planning and Managing our Response
- Personal Safety Concepts and Strategies
- Best Practices for Home & Site Visits
Available Versions
ARETE’s Workplace Violence Prevention & De-escalation + Home & Site Visit Safety is available in a number of different versions. Each version contains our full Workplace Violence Prevention & De-escalation course as well as an additional module covering the best practices for home and/or site visits. Course content is customized to allow learners to relate the learned concepts and strategies to job-specific scenarios that they are likely to encounter.
Standard
This version of Workplace Violence Prevention & De-escalation + Home & Site Visit Safety uses scenarios and examples from a broad range of industries, including corporate services, administration, and customer service.
Social Work
This version of Workplace Violence Prevention & De-escalation + Home & Site Visit Safety uses scenarios and examples that workers in social services commonly encounter. Scenarios include managing a client’s frustration around provided services, defusing a client’s upset family member, proactively offering options when having to say ‘no’ to a client, and much more.
Healthcare
This version of Workplace Violence Prevention & De-escalation + Home & Site Visit Safety uses scenarios and examples that workers in healthcare commonly encounter. Scenarios include managing a client’s frustration with miscommunication between parties, navigating a client’s disappointment with treatment options, defusing a client who has arrived too late for their appointment, and much more.
Thinking of Enrolling a Number of Employees?
We offer bulk pricing for larger groups. Please contact us for more details.
We are proud to be a Canadian firm.