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Customer Conflict | Employee Stress, Safety, and the Bottom Line

Employee Stress Employees serving the public know all too well that difficult customers can be challenging to manage and, at times, very upsetting […]

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Customer/Client Violence | Considerations and Rationale for Procedural Development

Violence as an Occupational Health and Safety Issue The awareness and acknowledgment of violence being an occupational health and safety issue has grown […]

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Harassment and Bullying in the Workplace

Solutions for Effectively Managing the Damaging Impact of Workplace Harassment Stress is a prevalent and costly issue in many work environments. Workplace stress […]

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