Our upcoming monthly live webinars focus on equipping employees with practical skills to effectively manage and de-escalate a range of behaviors, low-level anger and verbal abuse through to escalated behaviours and to serious threats. Participants will learn proven techniques to ensure their safety and improve their response to dynamic and potentially volatile situations.
This webinar benefits a wide range of industries, including healthcare, education, retail, hospitality, public services, corporate offices, social services, emergency services, manufacturing, and financial services. Any organization where employees interact with the public or work in high-stress environments can gain valuable skills in managing and de-escalating potentially volatile situations.