Conflict is an inevitable part of most workplaces. But whether it’s between co-workers or from clients or customers, ARETE has a suite of practical solutions you need to manage and prevent workplace conflict.
Service to Safety™ Workplace Violence Prevention
ARETE's customized, job-specific workshop gives employees the ability to continually assess customer/client behaviours and make safe and effective communication choices, all while managing their own emotions. Employees will learn that they have a choice in how they respond to extremely challenging or volatile interactions.
OnSide Workplace™ Bullying & Harassment Response and Prevention
This highly interactive and entertaining workshop provides employees with practical skills, confidence and motivation to proactively manage a variety of potential conflicts and unwanted behaviours that are all too common in workplaces. Even in some of the most challenging and/or toxic work environments, OnSide Workplace training continues to have immense success.
Verbal De-escalation for Phone Interactions
Provides learners with the skills to de-escalate angry callers, all while maintaining best practices in customer service and professionalism. A leading expert in workplace de-escalation takes participants through the best practices of pre-planning, visualization, knowing our own limitations, verbal intervention, as well as key de-escalation strategies.
Personal Safety | Public Interaction and Compliance
Our Personal Safety | Public Interaction and Compliance course covers the essentials of safe and effective public engagement, including: building rapport, gaining compliance, managing escalated situations, and much more.
Workplace Violence Risk Assessments
ARETE’s risk assessment process assists clients in finding practical solutions for effectively addressing workplace violence and compliance-related concerns. We recognize and analyze both the dynamic nature of human interaction and the unique organizational structures in each workplace.
Additional Corporate Safety Training
Although not every employee has contact with customers or clients, personal safety is an important subject for anyone whether on or off the job. Our additional training is suited for employees who have limited to no contact with customers or clients, but still offers them the opportunity to take responsibility for their safety in their daily life as well as with keeping their workplace safe and secure.
Our engaging and interactive curriculum has been a popular part of many conferences across the country. We have spoken on topics ranging from safety for business travellers, managing challenging clients or customers, working alone, and dealing with workplace bullying and harassment.
Safety with Sam™ | Youth Personal Safety
Personal safety can be an emotionally stressful topic, and for some of us, it can be pretty overwhelming too. In Safety with Sam™ | Youth Personal Safety, Sam walks you through the core personal safety basics and goes over scenarios that help you feel more confident about your choices in public spaces. Sometimes, a shift in the way we think about personal safety is all it takes for us to be realistic about the possibilities of danger and safely respond to them, or avoid them completely.