Safely Requesting Customer Cooperation
Give your team a unique and engaging training experience!
Training Delivery Options:
Self-paced and fully interactive online course available.
While Safely Requesting Customer Compliance does enhance employee safety, it is not intended as a stand-alone workplace violence prevention program.
We strongly recommend that organizations ensure their employees have completed our comprehensive Workplace Violence Prevention & De-escalation training prior to enrolling in this specific training.
By taking this course, participants will explore:
- The ARETE Compliance Approach
- Understanding limitations & putting employee safety first
- How and when to re-engage
- Safe Disengagement Strategies
- When to contact emergency services
- Effective follow-up
- Incident documentation
Create a shift in how workers perceive and respond to escalating interactions
Public interactions can be dynamic and workers must be able to adapt in order to safely and effectively manage. This course provides best practices that give employees the confidence and skills to safely, assertively and respectfully speak to customers, clients, and the general public about adhering to various rules and policies. Workers learn that they do have a choice in how they respond to difficult and sometimes volatile interactions, and as a result, workers assume greater responsibility for their choices and better understand the critical role they play in how these interactions unfold.
Interactive Learning Experiences
Our learning process utilizes a multimedia approach, in which learners experience engaging video review and analysis, pre and post training surveys, numerous interactive exercises, self assessments as well as knowledge tests. Learners will receive a certificate upon completion.
Ready to give your team the tools they need to respond effectively?