Gives employees the confidence to safely de-escalate potentially volatile interactions; from low level client anger through to verbal abuse, harassment, threats, and acts of violence.
Provides employees with the real-world skills, confidence and motivation to proactively respond to a variety of unwanted behaviours that may occur in the workplace.
Provides learners with the skills they need to effectively de-escalate angry callers, all while maintaining best practices in customer service and professionalism.
Empowers employees to be actively involved in security plans and assume a higher level of responsibility for their safety. We highlight awareness, recognition of risk, and preventative strategies.
“I have had opportunity to preview, participate in, and evaluate a wide range of violence prevention workshops and have found none that approach the quality of the training provided by ARETE. These workshops are consistently rated by our staff as the best training they have ever attended.”Manager Organizational Health and Development
“Their staff always do an excellent job. The instructors are thoroughly trained; this is evident by their ability to handle the hugely diverse range of demographics and personalities that make up each of our classes…As the training manager, I have also received consistently positive verbal feedback regarding the high level of delivery and useful content provided in the sessions.”Training Manager Carillion Customer Care
“ARETE provided customized violence prevention training to all WorkplaceNL staff. The training proved to be extremely helpful for staff, and of all training provided to this organization, ARETE has received the highest ratings from staff. WorkplaceNL highly recommends the services of ARETE safety and protection Inc.”Worker Services WorkplaceNL
“We were impressed with their ability to connect with all employees, from the president to the warehouse worker. Each session was engaging, thought-provoking and behaviour-changing. Their practical training approach proved to be extremely useful for staff and has received high ratings within the organization.”Human Resources Manager Convoy Supply Ltd.
Our partnership with ARETE and their Onside Workplace program has been highly valuable for the City of Nanaimo. We have found ARETE to be very professional in [understanding] our needs and customizing their course to meet our requirements. [ARETE] delivers their training with energy, passion, professionalism and humour, and as a result we have always received outstanding feedback from our employees regarding their facilitation.HR Manager City of Nanaimo
It is always a pleasure to work with the staff at ARETE Safety and Protection Inc. They are professional and very knowledgeable on the subject matter and their presentations are high-energy, engaging and provide realistic approaches for dealing with difficult situations.Regional District of Nanaimo