Gives employees the confidence to safely de-escalate potentially volatile interactions; from low level client anger through to verbal abuse, harassment, threats, and acts of violence.
Provides employees with the real-world skills, confidence and motivation to proactively respond to a variety of unwanted behaviours that may occur in the workplace.
Gives employees the courage and skills to address COVID-19 health and safety related concerns in their workplace, including maintaining social distancing, wearing masks and safely de-escalating conflicts.
Empowers employees to be actively involved in security plans and assume a higher level of responsibility for their safety. We highlight awareness, recognition of risk, and preventative strategies.