Gives employees the confidence to safely de-escalate potentially volatile interactions; from low level client anger through to verbal abuse, harassment, threats, and acts of violence. Disponible en français
Provides employees with the real-world skills, confidence and motivation to proactively respond to a variety of unwanted behaviours that may occur in the workplace. Disponible en français.
Provides learners with the skills they need to effectively de-escalate angry callers, all while maintaining best practices in customer service and professionalism.
Empowers employees to be actively involved in security plans and assume a higher level of responsibility for their safety. We highlight awareness, recognition of risk, and preventative strategies in our personal safety training.