Effective Workplace Customer/Client De-escalation & Violence Prevention Training

Critical Considerations It is imperative that organizations take the time to think about the steps they are taking to address their particular provincial […]

Customer Conflict | Employee Stress, Safety, and the Bottom Line

Key Training Components for Employee Safety Employees serving the public know all too well that difficult customers can be challenging to manage and, […]

Customer/Client Violence: Considerations and Rationale for Procedural Development

Violence as an Occupational Health and Safety Issue The awareness and acknowledgment of violence being an occupational health and safety issue has grown […]

Harassment and Bullying in the Workplace

Solutions for Effectively Managing the Damaging Impact of Workplace Harassment Stress is a prevalent and costly issue in many work environments. Workplace stress […]

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